Andaman Surgery
303 Long Road, Lowestoft, NR33 9DF
Tel: 01502 517346
Fax: 01502 531450
Out of Hours: 111
Andaman Surgery offers Extended Hours early morning GP and nurse appointments and evening GP call-backs. Flu clinics still running or ask the GP or Nurse you see in another appointment for your vaccination.

PRACTICE SERVICES

Andaman surgery
303 Long Road
Lowestoft NR33 9DF
Telephone 01502 517346
Fax 01502 531450
www.andamansurgery.nhs.uk
DOCTORS
Dr Sue Lock MBChB MRCGP
Dr Hitesh Kumar MB MS
Dr Mark Nettleton MBBS MRCGP
Dr Catherine Kouame MD MSc MRCGP
PRACTICE MANAGER
Mrs Michelle Kears BSc. MBA

How to register

If you are new to our practice area you may register as a patient by completing a form given to you by the receptionist. You will be asked to attend an appointment with a nurse or health care assistant for a new patient check. If you do not attend the appointment or cancel within a short time, the practice will reverse its decision to allow you to register. Please return your registration form and paperwork at least 24 hours before your appointment so your information is accessible on thecomputer and ready for your new patient check. Please bring a urine sample to your first appointment - yellow topped bottles are available from Reception as we are not allowed to use other containers for contamination reasons. You will be allocated a named Doctor at registration. Please ask at Reception if you require more information.

Zero tolerance

The practice operates a zero tolerance policy against any abusive or violent behaviour shown towards any member of the practice team. Anyone that behaves in this way will be deducted from the surgery list and may be reported to the police.

Rights and responsibility

Please take as much responsibility as possible for your own health. Follow the advice given by your doctor and for minor illnesses seek advice on over the counter medicines from a Pharmacy.

If you need to cancel an appointment please contact the reception in plenty of time. If you fail to attend your appointment on three occasions and do not inform the reception you may be deducted from the Surgery list.

Complaints
We hope you do not have cause for complaint but if you do then details of how the complaint procedure operates is contained in a leaflet available from reception. Our Practice Manager will help you with any information or guidance you require.

Comments
If you have any comments on the services provided by the surgery, please put them in writing to the Practice Manager. Alternatively use the suggestion box located on the reception desk.


Surgery Opening Hours
Monday 8.00am to 6.30pm
Tuesday 8.00am to 6.30pm
Wednesday 8.00am to 6.30pm
Thursday 8.00am to 6.30pm
Friday 8.00am to 6.30pm
For urgent treatment when
the surgery is closed, please telephone 111.

From July 2019 “Extended Hours” appointments with GPs and the nursing team are bookable in addition to the above times, usually on Monday, Wednesday and Friday mornings and phone backs from a GP available on Monday and Tuesday or Wednesday evenings. Please contact Reception to book one of these appointments (some are availble to book online).

There are also some Mon-Fri evening and Sunday appointments available at another local surgery, please ask Reception for details and to book (Andman Reception can do this for you).

Website
Our website is www.andamansurgery.nhs.uk

Advanced Nurse Practitioner: Mrs Sara Heil

Nurse Prescriber: Mrs Claire Price

Senior Practice Nurse: Mrs Jane Atkins

Healthcare Assistants: Mrs Rachael Linnett & Mrs Deborah McGinnes

Reception and Administration Teams
Mrs Linda McLellan, Mrs Kathy Page, Mrs Karen Quantrill, Ms Kayleigh Nunn, Mrs Dawn Black, Ms Abby Rose, Mrs Shelley Giles, Ms Leah Grist. Mrs Amanda McFadden and Mrs Lisa Wilson

Appointments
Routine appointments are booked for not less than ten minutes.
We are offer some Dr appointments, advanced nurse practitioner and blood test appointments online. If you would like to register for this facility please ask at Reception. (The same registration will also allow you to book repeat medication online).
If you require an urgent appointment, you will be seen the same day. You may not see your usual doctor and it would be helpful to give the receptionist some idea of your symptoms, particularly if you are experiencing breathing problems or having chest pains. Urgent book on the day appointments are for one problem ONLY. When your doctor is on holiday, or study leave, or sick, you may see another doctor from the surgery or a locum doctor.

Home visits
Please make requests for home visits before 11.00am. The Duty Doctor will phone you back to assess your symptoms before they or another doctor visit you later that day (usually at lunch time and occasionally in the evening). However you may be instructed to dial 999 for an ambulance to attend you if you have life-threatening symptoms.
Requests for the doctor to visit
Please only ask for a visit if the patient is too ill to attend the surgery. Lack of transport is not a suitable reason for a visit. We do not normally visit children with minor illnesses. The vast majority of ill children and adults are not harmed by car travel and facilities for a proper assessment may not be available at home. The Receptionist may tell you that the Dr will call you before they visit your home, to assess if a home visit is appropriate.

In some circumstances the request for a home visit may be so serious that initial assessment over the phone indicates that the prime responsibility of the doctor would be to arrange emergency transport to the hospital. In this circumstance the doctor would only visit if he/she could do so before the ambulance would be expected to arrive.
Adults with common symptoms such as back or stomach pain, sore throat, cough etc are best treated using the facilities at the surgery or at a local Pharmacy.

When we are closed
For out of hours medical attention when the surgery is closed then please ring 111, the NHS 111 service.
If you require non-emergency health care when we are open and are unsure as to which service you need then contact the NHS 111 service. Dial 111 free from a landline or mobile.

Temporarily out of your area
If you are temporarily staying out of our practice area and need a visit, medication or a doctor, then you should contact a practice in the area you are staying and register as a temporary resident.

Clinics
We hold a full range of health promotion and disease management (asthma, diabetes, blood pressure etc.) clinics. Please book an appointment with the Pracctice Nurse. We also routinely screen new patients for lifestyle choices such as smoking and alcohol intake.

Repeat Prescriptions
Repeat prescriptions can be ordered by completing the repeat list which is normally attached to the prescription and then placing in the box on the reception desk or you may post your requests to us.
We also accept prescription requests via a Patient Access online portal which links to our clinical system, to register for this service please ask Reception.
We do not take prescription requests over the telephone, however many local pharmacies offer a repeat medication service.

Prescriptions medication on repeat will be ready three working days (72 hours) from your time of order to time of collection. If you have your signed prescription collected by a pharmacy then please allow extra time for the pharmacy to have your medication ready. If you are requesting a medication which is not on repeat, e.g. you may have had this particular medication only once before, please allow extra time as the GP authorising it will need to decide whether it should be added as a repeat medication for you.

Child Health Clinic
Childhood immunisations are carried out by appointment in Practice Nurse clinics. If your child is to be accompanied by someone other than the parent/legal guardian we ask that you complete a consent form prior to treatment or vaccination.

Other services
The doctors provide child health surveillance services, contraceptive and minor surgery services.
We have a patient participation group to whom we email asking for feedback and suggestions on practice development and will meet at the surgery from time to time. If you would like to join, please email michelle.kears@nhs.net
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