Suggestions, Comments and Complaints

If you have any comments on the services provided by the surgery, please complete our feedback form or use the suggestion box located on the reception desk. We also accept comments via the Friends & Family Test (FFT).

You can also take part in our telephone survey. Please let us know your name and contact number and the time (am/pm) and day(s) of the week that you would prefer to be telephoned.

Complaints

We hope you do not have cause for complaint but if you do, please contact the practice manager. They will respond to you initially within 3 working days and may phone you to discuss your complaint further. If an investigation is required this will be carried out and you will receive a formal response as soon as possible.

Alternatively, you may wish to take the complaint to NHS England’s complaints department. NHS England is the commissioner or purchaser of primary care, ie GPs, dentists, opticians, pharmacy and some specialised services.

You can contact the Complaints Team at NHS England:

  • By post to:
    NHS England
    PO Box 16738
    Redditch
    B97 9PT
  • By email to: england.contactus@nhs.net (Please state: ‘For the attention of the complaints team’ in the subject line.)
  • By telephone: 0300 311 22 33 (Monday to Friday 8:00 to 18:00, excluding English Bank Holidays)

If you feel the practice’s response is not satisfactory, you may contact the parliamentary and health service Ombudsman who will review your complaint and the practice’s response.