Dear patient, you may have come across already, or will do in future, the following new roles in primary care. These primary care network roles are funded through NHS England to help patients by bolstering the work and services provided by your surgery:
Care coordinators play an important role within Lowestoft Practices to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.
Health and wellbeing coaches work with the practices and the patients of Lowestoft to support people to take proactive steps to improve the way they manage their physical and mental health conditions, based on what matters to them.
Pharmacy Technicians are involved with giving medicines to patients, either on prescription or over the counter and providing information on potential side-effects. Working with patients to reach the best possible care for them, advising them on their health, how to take their medicines and their lifestyle choice. This could be face-to-face or over the phone.
You may be offered a telephone or face to face appointment with one of these new team members or they may contact you proactively to offer help. We hope you find their services useful.